Privacy Policy

Welcome to Melozon (“Melozon”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, request a quote, or otherwise interact with us through (https://www.melozon.com).

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

submit a contact form
request a quotation
ask for samples
send us an email
contact us by phone or other communication channels

This information may include:

Full name
Email address
Phone number
Company name
Project details
Any other information you choose to provide in your message

Based on the current website contact page, the visible form fields include Full Name, Email, and Message.

We may also automatically collect certain technical information when you browse our wewbsite, such as:

IP address
Browser type
Device type
Operating system
Referring URLs
Pages visited
Visit date and time
General website usage data

2. How We Use Your Information

We may use your information to:

respond to your inquiries
provide quotations, product information, or samples
communicate with you about your carpet or flooring project
improve our website, products, and services
manage customer service and business communications
analyze website performance and visitor behavior
comply with legal obligations
protect our legitimate business interests

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience.

Cookies may help us:

remember user preferences
understand how visitors use our site
improve content and website performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary in the following situations:

with service providers who help us operate our website or business
with website hosting, analytics, email, or technical support providers
when required by applicable law, regulation, court order, or legal process
to protect our rights, safety, property, or operations
in connection with a merger, acquisition, restructuring, or sale of assets

5. International Data Transfer

As we serve customers and business partners in different countries, your information may be processed or accessed in jurisdictions outside your own country. By using our website or submitting your information, you understand that your information may be transferred and processed internationally in accordance with this Privacy Policy.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing quotations, maintaining business records, and complying with legal obligations.

When personal information is no longer needed, we will take reasonable steps to delete or securely store it in accordance with applicable laws.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on the laws applicable in your region, you may have the right to:

request access to your personal information
request correction of inaccurate or incomplete information
request deletion of your personal information
object to or restrict certain processing
withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is intended for business users and general audiences, and is not directed to children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Melozon
Address: No. 5 Yunlong Road, Daitou Town, Liyang City, Changzhou City, Jiangsu China
Phone: +86 13073633180
Email: cici@ducheng-global.com